Privacy Policy

1. Introduction

Henan Foodline Machinery Co., Ltd. ("we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our website.

2. Information We Collect

2.1 Personal Information

When you submit an inquiry, contact us, or request a quotation, we may collect the following personal information:

• Full name
• Email address
• Phone number / WhatsApp number
• Company name and country
• Messages or requirements you provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address and geolocation data
• Browser type, version, and language
• Operating system and device type
• Pages visited, time spent, and navigation path
• Referring website or search engine

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

3. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide quotations for our food processing equipment
• To communicate with you regarding products, services, or order updates
• To improve our website content, functionality, and user experience
• To analyze website usage trends and optimize marketing efforts
• To comply with applicable laws and regulations
• To detect, prevent, and address fraud or security issues

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party partners who assist us in operating our website, processing payments, or delivering services (e.g., email providers, analytics platforms), under strict confidentiality agreements.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: When you have explicitly agreed to share your information for a specific purpose.

5. International Data Transfers

As an international trading company based in China, your data may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data during international transfers in compliance with applicable data protection laws, including the GDPR.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Inquiry data is typically retained for up to 2 years unless a longer retention period is required by law.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request restriction of processing in certain circumstances.
• Data Portability: Request transfer of your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at office@foodlinemachine.com. We will respond to your request within 30 days.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the updated version on this page with a revised "Last Updated" date. Your continued use of the website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: